The worst experience I have ever had and it just goes on and on. I got a speeding ticket during my rental period. It happens. Europcar wrote to ask for £40 administration fee. That is fine. They were prevented from drawing it by Amex fraud team. That happens too. I spoke to the fraud team and cleared the blockage. Meanwhile Europcar fines division wrote to me and asked me to pay on line since they could not get payment through the credit card. I paid promptly. Europcar car also pulled payment despite my email receipt that I had paid. They also tried to pull from another card which I refused (Revolut) this meant that that card was cancelled causing me more inconvenience. I then found that two divisions of Europcar have £ 40 each one France ( the collections website they sent me to fill in ) and uk one who pulled the money. Both payments showing on my credit card. Meanwhile yet another division is demanding money because the fine has not been paid! I have shown proof of payment multiply to each of three email addresses used by Europcar. The last straw is now someone has decided with zero evidence that there was a second fine for parking in addition to the speeding one. I despair. This is supposed to be a simple administrative fee. I suspect it is institutionalised fraud which is intended to wear me out The response from Europcar is worse than useless. The link just takes me back to another bureaucratic never ending maze of robotic questions. You guys have endless information already from me. The rental reference is 156862411The invoice reference is D130218441The case reference with one of your teams is 21410697I expect you at Europcar to reach out directly to me
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