Giving the Worthing branch a 1 star is too much. We were regular customers but no more. The customer service is terrible, apart from when Pat is on, she is amazing. They constantly change the time of your pick up (which is always hours after you need it), change the size of your van without informing you first which then costs more in fuel, over charge you on the mileage due to a staff member taking the mileage down wrong oh and giving you a van with no water in the coolant so you end up breaking down on the M23 with your young child! Oh and the latest, the branch manager cancelling your order at 4pm on a Friday because I said the customer service I had received was disgusting so I was accused of being abussive (that being the reason the branch manager cancelled it) even though Pat (staff member) did not think I had been oh and then after Pat spoke to the branch manager she changed her mind saying she didn’t mean abussive but still cancelled my booking!Don’t worry though you didn’t ruin my weekend, I was able to get another van elsewhere who offered exceptional service.I have already reached out to their customer service team with x2 complaints about our local branch and the response I had back from them was as follows:‘Having reviewed this matter, I would like to sincerely apologise that you were dissatisfied with the service provided to you. Upon investigating with the branch, we would not be in a position to provide any compensation.’They clearly do not understand at all, It’s not about compensation, it’s about the customer service we received and the fact their branch manager told me I was being ‘abussive’ in what comes across as a reason for her to justify cancelling my booking and then retracted that statement to her staff member (Pat) so clearly she admitted that statement she accused me of was not true but yet they think that is acceptable. WOW
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.