We recently had an incredibly frustrating experience with Europcar, and I cannot express enough how disappointing their service has been. We booked a vehicle online for an important event – our Charity Awards – and provided all the necessary personal details. They had no issue taking our money and conducting an online check. However, after travelling for miles to collect the vehicle, we were told that our investigative journalist could not take the van because he wasn't on the electoral roll. Why on earth would they allow us to proceed with the booking, travel such a long distance, only to turn us away upon arrival? It wasted an entire day, time we didn’t have to spare, all for nothing. Now, we’re left waiting for a refund that has taken days to process, with no van, no solution, and a serious disruption to our event plans.My biggest regret was not checking the reviews on here first! Had I seen the experiences others have had, we would never have booked with Europcar in the first place. Thankfully, a local company stepped in last minute to save the day, but the way Europcar handled this situation was absolutely shocking. The lack of communication and care is beyond frustrating. I strongly urge anyone considering renting from Europcar to think again. Don’t waste your time, energy, or money – their service is abysmal! And Europcar, don’t come at us with the generic response of “we’ll look into this for you” – whatever you are doing is a scam, if not of people's money, their valuable time!
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