...in reply to those who have paid in advance for a car only to be refused at the desk following the now mandatory online check I understand your frustration. I paid £3000 online only to be told at the desk I would not be getting a car. I then had to wait days for the refund in addition to having to pay another £3000 to Avis who saved the day. I would not recommend Europcar to anyone!!!! Europcar had no hesitations at all about leaving me stranded at the airport as they had no way of knowing I had the financial means to find another £3000 immediately.
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