I booked a car from Europcar Bristol Airport online on 12.04, as I needed a car short-term while sorting out transport. The full amount for the car was paid prior.There were no concerns, until they did an address check. I have been at the address since August 2023, and it is on my UK license which I presented. Following a check I was told they could not rent the car following address check. Although it still makes little sense, it would've been fine if they did this before I paid the £350 online, and traveling all the way from Wales per bus to get the car.
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