I have hired cars and vans from Europcar many times before and the last one was only 3-4 months ago . I again made a booking with them and received an email to upload my passport ,driving licence and take a selfie to complete check-in online . And shortly after that received another e mail as my checking completed and documents have been validated. When I went to office in Glasgow Lancefield Quay a gentleman call Sam asked my address details and asked my driving licence then said ohhh we did a soft credit search and we are not able to hire you a car . And then he advised me to speak customer service to explain situation and then I called them and the person I spoke on the phone diverted my call to a manager - I then find out he is the manager for their airport branch and he spoke to me on the phone and then he spoke to his colleague on the desk and speaker was on and I was able to hear . Once he started to be rude then his colleague put the speaker off !! Then I left the place with big disappointment as never had this before anywhere !!! So be careful before booking a car with them as they can confirm your booking online but once you arrive their office then they can say sorry we can't hire you a car !!! Doesn't matter you come from abroad and have important meetings, important events ,plans etc !!! All they care to cheat !!! I would never ever go with that company again !!! That's scam !!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.