I arrived at Norwich airport to pick up a hire van. Manager was aggressive when I arrived because I arrived at the desk early. Her manner was awful. then I was dealt with kindly by an employee only to be informed that the van was not ready. I have been waiting for 25 minutes( rental time paid for) but still no van. New girl at desk incapable of dealing with enquiry as to when van will be available. Very poor service. Meanwhile I am paying to sit and wait and will be missing appointments
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