Unfortunately, my experience with Europcar was really disappointing. Be careful when it’s busy at the airport - I got “upgraded” without realising. My €250 euro rental ended up being €500 because when asked “do you want a manual or automatic” and I said “I don’t care, whichever is better” - that actually meant an upgrade. She clearly talked about a €250 fee for using my debit card and a holding deposit, so I put the final total down to that. The cost isn’t actually written directly next to the word “upgrade” on the invoice where you sign. It just says “25,000km”. If I saw “Upgrade: €250”, then of course I would have questioned it. Unfortunately, Europcar customer service just say, you signed off on it, bad luck. They also mentioned I was late to the airport by 2 hours but the lineup was 1.5hrs. It’s also irrelevant? It doesn’t have anything to do with the charge. So that was a bit frustrating to have my questions dismissed and have a random aspect turned back on me. I get that the airport is really busy and staff are under the pump, but it should have been made clear, just as it was made clear about the debit card fee. For this reason and the car itself being fine, it’s 2 stars not 1. Be careful out there, guys!
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