I’ve had a great relationship with Nottingham, Europcar for over two years, renting most months from a week to three weeks depending on my needs. A new Manager started a month or so back, and whole atmosphere has changed, refusing to extend when I’d never had issues before, grudgingly giving me a higher category car when they were short vehicles ( like he was doing me a favour) and today, TWO days after returning a car to Heathrow - and less than a month after finishing a three week rental with his branch, got rejected by ID /credit checks. Did NOTHING to solve the issue despite there being no issue 6 days ago. Could have resolved it if wanted to as staff do on a daily basis ( calling head office could have been one step) Now have to wait 3-14 days for refund. Went to SIXT at the station and 15 mins later was driving a rental from there. It’s called Customer Service. Cancelled my booking in two weeks and will NEVER book a car thru them again whilst this manager is in place. Too much ego and drama.
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