Despite paying all upfront and confirming the reservation… when I get to the desk they stated a ‘standard eligibility check’ was required. This is despite turning up with driving license, passport, proof of address, DVLA check code showing no points or convictions, and a credit card with required deposit limit. Putting my details into their system, the result was “unverified”. Multiple employees stated “we do not know what that means” but that there was “nothing they can do about it”. Without so much as an apology, I was told they couldn’t give me a car, it wasn’t their problem and they couldn’t resolve it. To top it off - no refund! Since I booked via a third party, the refund has to be claimed through them (and that has a minimum 20 working day resolution but that’s another issue…). So there I was, with no car, no refund and no compensation. Trip had to (obviously) be changed at my expense & travel back to my house had to be purchased (since the plan was to drive back in the hire car!). No explanation yet received, though emails sent to an address provided to a team “that can maybe see the issue”. All in all, an expensive and depressing waste of time. My recommendation is to find a different hire company!
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