There were three europcar issues. The first one was when they tripled their prices in the time I was waiting for them to call me back after they cancelled a booking- I complained about that but that's just what they do. They don't guarantee it wont change so isn't really anything we can do.Those phone calls were also charging my phone bill without me knowing, but again, apparently that's in the small print somewhere so they wont do anything about that either- although I have sent an email. It incurred £18.47.Lastly, the fine for the scratched alloy. Essentially, when I returned the car, I parked it in the drop off bay, then headed in assuming we would do the check out report with the europcar person as it was within drop off hours, but the queue was HUGE, literally out the door into the street. I had work, so didn't get a chance to check out the car. They then sent me the email saying they found a small scratch to the alloy, that isn't covered, even though I got the highest insurance cover I was eligible for. I emailed to say that I didn't damage the car and if they had enough staff then we would have done the check out together, but they basically said that's not their problem and I will still be charged for the damage- despite escalating it.- I see their cutnpaste 'pretend to care' reply below. I have sent a message. I will update this review as it goes, but so far, full of rubbish!
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