I made a reservation to pick up a car in Izmir, Türkiye. I was planning to drive using a Chilean Driver's license (document in Spanish). I verified that the license requirements published asked for an international license only for languages with non-roman alphabets, like Mandarin, Russian, Greek and Arabic. That rule does not apply to Spanish. The document I received after booking stated the same rule, international license if the document is not in Roman characters. But then talking to a representative in Türkiye, they told me I can't rent a car with that license, but also they can't cancel my reservation, because Europcar UK is an independent agency of Europcar Turkey. The UK website doesn't list any phone number to call from abroad, and the offices abroad cannot modify the reservation.Finally, I had to cancel via the website and only after that I received email with a single line saying, non-English licenses are not accepted. Without quoting any document, just a trust-me-bro statement.They collected my money immediately, but even if cancellation was well before the 48 hours before collection, and I still haven't received a refund. I'm very disappointed by the miscommunication and lack of clarity of the nonsensical rules.I recommend avoiding this service.
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