Worst experience hiring a car in 30 years.1) Despite having a large empty airconditioned office, they made everyone including small children wait outside in the sweltering heat. Totally unnecessary (especially as every other rental car company was based in side the comfortable arrival terminal).2) As you waited for your ticket to come up as, you could see 50% of staff chatting to each other vs serving customers adding significant waiting time [which obviously would not have happened if people were allowed to be inside]2) Despite me saying clearly that I didn’t want excess insurance cover, I received a hard sell and was effectively threatened when I didn’t take and was asked for an additional €500 deposit.3) Having paid for a car for four suitcases, the car boot was not close to large enough to fit (and they were soft squeezable suitcases) and I was made to pay more for a larger car (€25 per day)4) On return, there were no spaces and I parked in the second row of Europcar spaces. I returned the key and was told “it was my job to move it” (by one of the four people standing around doing nothing)5) The car on filling up had a diesel cap but two stickers said unleaded petrol. I therefore was not able to fill as didn’t want to take the risk
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