Diabolical company!We hired an suv with them in august 2024 in Majorca Spain and they gave us a “compact suv” which was apparently in the same “class” as a regular suv meaning our luggage didn’t fit and we were in huge discomfort with bags on our kids laps etc. The queueing was horrendous and the customer service was dire, with no apology at all for our extensive wait with two small children in tow. The car seats we had to pick up separately from a different location and one of them was broken, resulting in another trip to swap it for another. They gave the hard sell on the ridiculously costly insurance which was not appreciated and they were unfriendly and unkind. The return process was awful with lazy slow people not moving cars out the way/parking them so we were stuck in a queue for an age waiting for the morons to move. Will never go with Europcar again
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