Insurance charge added and I was told it was a holding deposit. When collecting the vehicle at the Europcar office, I was asked if I would like to purchase an upgrade to insurance, which I declined and stated I already had Car Hire Insurance.I was asked to supply a credit card so they could hold a deposit and sign arental agreement. When reading the document I noticed additional costs and I questioned it. The customer service representative said not to worry as this was the amount I had already paid and the deposit amount (over £600). I was told that if any damage was found on the vehicle after it was returned or I had not refuelled the car the deposit would be used.After returning the vehicle, my card was charged the additional amount. When I complained, I was told that this charge was for insurance and because I had signed the document, they refused to refund me for the insurance.Complaints made to Europcar and credit card.
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