If I could give no stars I would. Disgusting company. Wrongfully charged for damages, I had to contact europcar myself to find out why there was money taken out of my account. 10 weeks after money was taken they finally admitted it was their error, advised I would receive a refund in 14-21 working days, and it is now the 21st working day and no refund. Called customer service and I have been told to wait until next Monday and if I don’t receive anything then to call back. Absolutely disgusting. I have been £550 down for the last 10 weeks and there has been no urgency or empathy from the company. Will never use again.
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