Huge issues with my rental from this company. Poor communication from start to finish. After I handed the car back at an attended check in, I was right there for about 20 minutes because I had to wait for a lift and everything seemed fine. 2 weeks later they sent a bogus damage charge out of the blue. Cue a 3 month long back and forth with them where I was consistently ignored, both the content of my emails and europcar would deliberately wait 2 weeks at a time to respond, presumably in the hopes I’d just give up and pay. They reached a final decision while still having not responded to me pointing out breaches in their terms and conditions so I took it to the ombudsman who reached a decision in my favour in only 2 days - in my opinion, proving that they are *able* to respond and had been choosing not to respond to me. I also had an issue that other people have had where someone verbally confirmed something but this information then just vanished into the ether when I tried to bring them up on it - fortunately this was a phone call so was recorded by the company. I will personally not use this company again and would suggest to anyone who does that you take every possible measure to protect yourself and just assume that the company will take advantage anywhere you leave them a chance to. I’d like to be able to add something positive but honestly even from the start it wasn’t a positive experience. There were more small incidents that didn’t warrant a complaint from me, such as a (male) check in attendant who didn’t understand why I (female) wouldn’t give out my personal details on the phone when I was in public on a train; the fact that I’d booked for a Vauxhall corsa type car and they gave me an MG SUV type vehicle when I’ve never driven anything that big before and the same man told me I’d probably find it easier because it’s automatic… in my opinion, just not a customer led experience or company attitude unfortunately
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