Do not rent from this company. They will conveniently neglect to inform you about London's congestion pricing scheme and then send you insane bills after the fact with fines for nonpayment, (90 GBP!) plus penalties and their own exorbitant fees (40 GBP per incident!). When you question why they made no mention of this ahead of time when they know full well that you are a foreign national driving in the area, why they made no effort to help you prepay or advise on how to pay, and why their cars are not registered for autopay to ensure their clients are protected from daily fines, they will tell you dismissively, "...it is not Europcar’s responsibility to make you aware of the London Congestion Zone or its charges."By comparison, other companies routinely take care to go over the entire scheme in detail at the rental counter and then they offer you a means of prepaying to guarantee you will be not be subject to fines and fees. Europcar would rather sweep it under the rug, hang their clients out to dry and then charge you crazy fees.UPDATE: After being contacted by Europcar and invited to take the matter up with Customer Service, they did absolutely nothing except waste more of my time and send me another denial filled with corporate speak, back peddling, refusing to take any responsibility, pointing to fine print, blaming the client and other insulting lip service.
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