Hired a car from Europacar Heathrow and dropped off at Gatwick all went well (although it was very expensive) the people there checked the vehicle said all good and we left, about 2=weeks later we get an email with a scratch about 4 cm on the very front of the top of the bonnet, we told them we did not do it and it must have been done in the yard after we dropped it off but to no avail, they charged us 379 pounds which converted to about 765 Australian dollars which was extortion for the photos that they sent to us.DO NOT hire from this company as the reviews you are reading are constantly the same and very true.
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