europcar.co.uk

1.4
1.4 Based on 1.3K reviews

Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price gua...

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Howard P.
Terrible unreliable company

Worse company I have ever used. Car didn't turn up at 11am. They left a message saying the deposit payment hadn't gone through at 9am and to call this telephone number (they took the main payment okay) 4 hours later after trying to get through, as the King's X depot wouldn't answer their phones to me. Called customers services they tried calling Kings X and they didn't pick up to them either, then they pretty much told me there was nothing else they could do. Finally after speaking with CS for the umpteenth time they emailed them to call me. Later finally got a call and they said they were busy. No apology, missed time slot by 5hours for a business trip. Wouldn't use them ever again. This is a slimed down version of events. Really really poor company!Oh and managers don't speak on the phone when you ask for one. It's below their pay grade!

1
Date of experience: Sep 11, 2024

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Business Details

  • Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.

  • call 03713840235
  • language https://www.europcar.co.uk

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