Rented a car in Italy and paid for it at checkout. A month later, got a duplicate charge for the rental and contacted customer service. They mentioned that there was an error in the system which resulted in a duplicate charge for which they were trying to resolve. After a month of chasing, I finally got a refund but it was short by ~USD30. Raised a follow-up and was told that I needed to raise a new complaint. Raised a new complaint and after another month, was told that they have checked and everything was in order without explaining why they didn't repay me the full amount they accidentally charged.Bottomline: This company may charge your card double and have you chasing for months to get your money partially back. Avoid at all cost.Also, when you book a guaranteed model, what they really mean is you'll get a much shittier version of the car and a talking to at the counter of what "guaranteed model" means (spoiler alert: nothing)
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