Booked online on a Thursday evening. Because it was the end of the day I called Europcar too to check that they'd have my vehicle (a van)ready to collect first thing from their Bermondsay branch... yes they said, that's no problem and their system allowed me to book and of course take my money. Next morning I get a taxi and go there at 8.00am and they have no van and very little apology. I ask if another nearby branch might have a van and they say maybe, why don't you go and see. I ask if they could call ahead for me and they said no. I desperately needed the van as am clearing my deceased parent's house and this absolutely ruined all the complicated plans I had. And of course they still have my money which may take 30 days to refund!! Rude and unreliable, avoid avoid avoid.
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