I booked a car online to pick up at Heathrow Airport on the 13th of August to be returned on 18th at 6pm.On picking up the advisor handing me the keys said there was no need for him to come out and check vehicle with me. I was told i "could" take a video of the car next day and send it to them.I was assuming they had at least done a check earlier cos the fuel tank was 6/8 full. I drove the car and returned it 2 hours earlier than planned at 4pm and returned it with the petrol at 6/8In the contract I signed that if there were no issues,mi deposit of £250 would be returned in 10 working days, which meant on the 30th of August 2024 it would reflect on mi account.Today is the 8th of September making it 15 working days and I still haven't received mi money back!They charged me for fuel that was not in the vehicle and are trying everything to keep or cut as much out of mi money.If I don't receive mi full deposit by tomorrow, I'm taking this further and they'll need to compensate me for breaching their own contracts and policy.UPDATE 10th September 2024:I have sent more info through their link, called twice and today makes it 17 working days yet mi deposit was to be returned within 10 days!This company should be shut down period! I can not imagine the tourists coming into this country and having to deal with this kind of broad daylight thievery!
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