I pre booked a car from Europcar in August twice. On both occasions we did not get the car booked but a "similar" one. As I felt I had booked many weeks in advance this could have been honored as we had a lot of luggage and needed the car that I booked. The staff behind the counters gave the hard sell which would be intimidating for a lot of customers and visitors to UK. I did not want all the add-ons and I mean all the add-ons so was firm enough to say NO! Otherwise this could amount to a huge extra cost which was not shown in the original quote. Honestly it just got ridiculous. As I was dropping the car at one airport and picking up from another this was also an additional 45 pounds each time. The car belongs to your company what does it matter where its dropped off. I was not informed of this in original quote. When we were offered other cars as they could not provide the one we wanted it was all at an extra cost per day of course. When we went to collect car at Gatwick the man in the booth grunted and pushed the keys across the counter and just pointed saying " You will find it down there". Great customer service!! No instruction given either time on the cars.A special mention to Leah at Gatwick who tried very hard to be helpful but unfortunately she works for a hard sell company who rates customer service very low.
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