Myself and my partner booked a van online for the weekend. My partner has an international license, and is a citizen of the UK. Prior to our booking, my partner spoke to the customer services team on numerous occasions to ensure that the license would be accepted. Each time, we were told that we would have no problem, and the licence would be accepted. To our surprise, upon collection, the license was not accepted and we therefore were unable to hire the van. The lady who assisted us was very understanding and polite and offered a refund. The lack of communication within the company is an absolute disgrace. The customer service agents require some serious training on rules and regulations. I WOULD NOT recommend hiring from them.
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