I hired a Fiat 500 at Glasgow Airport. All was fine until a flat tyre on a remote Scottish lane. I looked in the boot. No spare! Europcar remove the spare tyre service kit that Fiat equip the car with and leave an 0800 number to call. This is fine if it's not raining, you are not miles from anywhere and if there is mobile coverage!! I had to walk 2 miles to get reception. I then had 4 hours to wait until a recovery vehicle arrived. The recovery firm had to wait until the next day to go to the nearest Kwickfit. We had to take a bus 2 hours to get to Oban to pick up the car the next day. The fault with the tyre was a leaky valve but because it had to be driven to clear the road it had to be replaced. Total bill from Europcar was £395!So we lost a day with the car, fortunately, it was possible to extend our stay in our bnb for an extra day.All this because Europcar removes an essential item to ask for an extortionate charge to insure against a puncture!
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