RENTERS BEWARE!!!!!! Rented a car from Edinburgh airport, dropped off at Glasgow airport. They are refusing to hand back the deposit saying that a parcel shelf is missing. It was NEVER there to begin with and we didn't even know it was meant to have one.There is a hidden compartment in the boot where the parcel shelf is meant to be stored if not in use. It is an unknown car to us being foreigners and we are not to know that this car was meant to have a parcel shelf. Before renting...TAKE PHOTOS OF EVERYTHING!!!!! INSIDE AND OUT, EVERY PANEL, WHEEL AND INTERIOR. They will try and sting you for anything they can and are not interested in talking with the original hire place to resolve the issue. Tried to say we scuffed a wheel, luckily we had photos as proof that it was marked already. Marked us down as "refused to sign" before even giving us a chance to ring the original hire destination to try and work it out. Would not deal with Europcar again and I'm hoping Thrifty car rental in Dublin is a lot better to deal with.
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