I hired a car from Europcar (Volvo XC60) on a recent trip to Nice. I booked the rental through a 3rd party comparison site and paid a deposit for the rental and was covered for some extras, such as environmental surcharge. On arrival at the rental centre we were in a queue for about an hour and when we got to the desk was greeted by a very pushy rep. The cost of the rental was not as per the original agreement and they had added on the additional environmental charge. The salesperson also tried to "upsell" me a Mercedes and additional insurance, which I declined, at which point his demeanor became more aggressive. I was also miss-sold a full tank of fuel on the understanding that I would only be charged for fuel I used. They also charged me over £400 for a tiny scratch on the bottom of the rear bumper which I must have missed on the initial inspection, however I do have insurance cover for this. Their business model is clearly to misrepresent the original displayed price and then aggressively sell or even miss-sell add-ons and I strongly suspect their staff are targeted and compensated based on these sales. I will never be renting from Europcar again and would urge others to think twice before using their services.
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