I would not rate this company at all and give it 0 stars. I was hit by a tourist driving a hire car from Europcar last week. Their insurance company contacted me to offer repairs and a hire car from Europcar. I accepted and was given two confirmations of delivery of a hire car today. It didn’t appear! I phoned customer services who weren’t really much help. They told me I’d have to contact Edinburgh branch at Salamander Street to ask when I’d get the car. However they didn’t answer the phone and I was redirected to customer service again who weren’t able to tell me when or if I would get a car. So now I’m without transport and am having to spend valuable time and money chasing them up to no avail. I definitely would not pay this company for the hire of a car as they are clearly unreliable, promising cars they can’t or font deliver. Steer clear!!!
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