Appalling and dangerous service from Nottingham branch. Refusal to apply for a Crit- air certificate when the car was on hire to take to France , causing all drivers vulnerable to a fine. The hirer was unable to do it because Europa Car refused to supply V5 info due to DPA/GDPR and the. Refused to do it , initially suggesting hire cars were exempt!Also all numbers supplied for breakdown were obsolete- printed on a 5 year old print out from 2019. Dangerous and negligent conduct - left stranded no numbers to contact emergency breakdown with disabled elderly grandmother . Please checked any info you get from the only use them as a last resort. Forcing drivers to no comply with French driving requirements is appalling. Let alone negligent breakdown info. Is this cost cutting or incompetence? Either way , it’s the hirer who is left to pick up the pieces. No where near good enough for such a large company.
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