Booked an economy car well in advance for Saturday collection at Stansted. Price quoted for two days: £218.34. On arrival, they were unable to supply an economy car, and I was given the keys to a Mercedes. At the same time, I was told that if I returned the car within 24 hours, I would only have to pay for one day - which I did. Come Monday morning, I received an invoice for £307.33 for one day, and Customer Service are not explaining why I am being charged the additional amount. Very disappointing, as I've always used Europcar. (If Customer Service reads this, it's case 20874160.)
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