Beware when they offer you a complementary upgrade - the charge will come out of your deposit days after you have handed the keys back... I arrived in Belfast airport early morning to pick up a rental car I had paid for in advance. The lady behind the desk was lovely with good chat. I was offered a complementary upgrade - I thought wow this was nice, this proved a fallacy as a couple of days after I had returned the keys, I was charged on my credit card out of the deposit. Having looked after the car and taken photos of the condition when I handed it in, I assumed I had been charged for some perceived scratch and was about to argue. When I enquired I found out the charge was for the upgrade which I had assumed was complementary/free.The way I was charged was misleading and deceptive since I was not charged on the day I picked up the vehicle and accepted the 'complementary upgrade' and therefore did not receive a paper receipt from the sales point terminal. I signed what I thought was a contract for renting of the car, I had no idea there were extra charges for the upgrade, the charge was in font 6 and not easy to interpret especially arriving early morning bleary eyed.I took the smallest/budget car as this was what I could afford and would have not taken the upgrade if it was clear to me I was going to be charged!Beware the talkative nice assistant and if they offer a complementary upgrade, triple check they are not charging you!
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