I booked a car via Carjet and they gave me the contact number for the car dealer at Prestwick Airport to collect the car called Keddy. They also told me I had to pay an additional 800E holding deposit. When I called the number a guy called Kris from Europcar answered and explained they are not actually based at Prestwick Airport but agreed to pick me up and then drop me back. He also explained Carjet are always making mistakes and a nightmare to deal with . On arrival he picked me up and I was only offered an automatic car even though I only ever have driven manual,but this was all he had to offer me . He also asked for a 700E holding deposit on my card which I accepted. I had to watch YouTube videos to figure out how to actually drive the car as I got stuck a few times. When I returned the car ,he told me everything was absolutely fine and said I'd be returned the 700E in a few hours . They did return the 700E but then deducted 78E and I contacted him to ask what this was for . He ignored my messages for days . And when I chased him up 5 days later he acted as if he didn't know who I was and asking for the booking reference number . I then sent him all the information he needed. 25 days later I still never received a response, apology or explanation. The whole thing is an absolute SCAM . WILL NEVER RECOMMEND CARJET OR EUROPCAR PRESTWICK TO ANYONE. SCAM COMPANIES!!!!!!
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