The vehicle was hired for an extra day £68.01; 2 days later an additional £73.01 was taken from my account. I tried to call customer services to sort this out and they refused to talk to me because it was against procedure as my brother was the named driver, even though I rented and paid for the vehicle. If it is against procedure for them to talk to me as the Renter about taking money from my account without permission then why did they send me a survey to complete about my experience? My brother is having to take time out of his working day to sort this out and get my money back. Its appalling service and their PROCEDURES need to be reviewed!
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