This was by far the worst car hire experience we have ever had in nearly 35 years of hiring cars in Europe. Two and a half hour wait in 40 degree heat on pick-up, with no water, in their stiflingly hot garage in central Lisbon, which ruined the first day of our holiday as we then missed our connection in the Algarve. Incompetence was literally evidenced by the queue of disgruntled customers stretching back down the street. This is obviously something that happens a lot at Europcar as none of the staff seemed even remotely bothered and just had a look of total disinterest whenever anyone complained. Due to their own total incompetence they then failed to fill the car with petrol and were in such a rush they failed to check the car in any way before we departed. So you'll never guess what happened next, oh yes, they send us a bill for more petrol and for a scratch on the car that they had failed to mark up on their pre-booking sheet. Totally incompetent car hire service
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