I am deeply upset by this recent hire. I am a regular user of Carflexi and have found their rates to be good. However, this time, I was allocated a pick up from Gatwick with Europcar. When we arrived we were rushed through the sign-up process and at no point were we given information or guidance on insurance. As I never get insurance cover (Carflexi can attest to this) I signed the papers and left. Only to find that I had been charged for premium insurance which cost more than the car hire itself. In addition, I was charged 40 pounds administration fee on a Dart crossing that I had already paid. I feel that these big companies act without any checks and balances and the customer becomes a victim.
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