We had 2 hire cars included in a holiday booking but when we arrived changed that to 1 larger car. The branch then offered us free full insurance for the larger car as a trade off.When we returned we were then charged over 400 pound for the insurance we were told was free. When I queried this, I was told it was my word against the branch and therefore they couldn't refund it as I had signed. The document was all in Portuguese and therefore I wouldn't have been able to read it to understand. I was also then told there was no appeal process. Saves them the cost of a car for a week but changing to 1 even though we had paid initially for 2. Wasn't refunded the cost of the second car but instead conned out of a further 400 pound.Absolutely shocking service amd complete scammers
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