I was supposed to get a car in Luton Airport.My parents were coming over for few days so I decided to rent a car.The guy on desk just said "please have a sit, we will do a soft check before to handle the car to you".At the end they have said to me I couldn't have the car because I didn't pass the check on DVLA. That's ridiculous. I have been left without vehicle and all my plans broke off. Why don't you do these check when booking online instead to let people off just 5 minutes before to collect the car??? And the most ridiculous thing is that they didn't give me any explanation. I have driving licence since 16 years, never had an offence, never had a penalty. That's crazy! and after more than 2 weeks I have not seen not even a penny of reimbursement in my bank account.Stay far from Europcar!
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