We rented a car from 5th to 19th August from Manchester Airport. Their online system was down so it was very delayed, all manually written, but I got the car. All fine with the car and since I dropped it off, they have charged Protection Premium (GBP 420). I specifically did not accept this online or at the desk. The form confirms this, and I even got separate 3rd party waiver for this purpose. There is no response from customer service and I will have to take it through the courts. Go for a different supplier.
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