Absolutely diabolical.I am currently stranded with a broken down car. Made dozens and dozens of calls to the breakdown service, the office where i picked it up and the head office. Sent emails etc .All anyone says is a mechanic is on the way, which they are not, it when i call an office they transfer me to another section that can't help.Buck passing of the 1st order .Avoid like the plague The response below from Europcar is typical. I've filled in Thier help forms many times , no help is given. I've spoken to over twenty people employed by Europcar in the past 48 hours,not one of them has accepted any responsibility for the fact they have left us stranded, or made any attempt to help us
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