I should have known it was bad from the offset. The vehicle was an hour late and I was constantly being fobbed off while waiting for it.When I got home I looked in the back and saw how dirty the car was, it certainly hadnt been cleaned well.I was advised the car had previously had bumper damage but it had been repaired.The following morning, I was driving down the Motorway with my 2 children when I heard a loud noise from the front drivers side.When I Pulled into the service station I noticed the plastic wheel trim around the front wheel arch had broken off on the front part and was sticking out from the car.I pushed it back on due to having a child with additional needs that would not have coped with staying at the service station. I instantly rang customer service and advised I wanted another vehicle as soon as I arrived at my destination.They said they had emailed the branch and they would call me which they never did. The trim came off a further 4 times and I could not drive about 55mph on the motorway and needing to make emergency stops.When I arrived I instantly called to complain and air my disgust with the poor service and poor quality vehicle they provided me with. They told me I'd need to drive 1 hour away to collect another vehicle which I refused and was told they didn't know when they would have a replacement as they had customers waiting from 4 days prior!I was passed from pillar to post, told to ring their AA cover who came and gaffa taped the car back together whilst still waiting for an update on a replacement car.After being advised I would be called first thing the following morning and 4 days later I've had no contact despite calling again and sending a complaint.I'm now expected to drive this car for the return journey of 270 miles with 2 children and a car that is taped together.Never again will I hire a car from Europcar.
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