Having paid for every insurance excess available I was disappointed to be told that, after a minor collision, I was apparently not insured. This was before anybody had inspected the vehicle or knew the circumstances of the accident (ie this is the normal starting position for them). A replacement car was provided and when the driver arrived to collect the damaged vehicle and give us a replacement he had a payment machine and demanded that I immediately pay over £1000. I explained that I had insurance and he just kept repeating that I was not insured because I had a collision and it was my fault (without even asking about the circumstances of the collision).I refused to pay. This saga continued at the airport and the threat of calling the police was raised by Europcar which I welcomed but this was a bluff on the part of the agent at Europcar. Please also be aware that after you have paid for insurance online, when you arrive at your destination they ask you for more money (160 euros in my case) and tell you that you are not covered for an accident unless you buy this additional product. Cynical as I was, I did pay the additional amount and then was still told after a collision that despite having two policies (one for excess cover and one for any type of damage) neither were valid. Nobody has contacted me since so I can only assume that this was pressure applied at the time to frighten customers. I worry that many people must have paid in similar conditions for them to continue to do this. I you think this company is reputable given its size please consider this review before using them.I hope that you find somewhere else and wish you all well.
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