I've been a regular customer for 15 years, at the same branch, I know the staff (who are brilliant). Never had any damage or problems with my hiring. I booked a car online so I could travel to my Dad's 80th birthday. Booking confirmed and money taken from my account. I relaxed knowing everything was sorted. Then THE DAY BEFORE I was picking the car up, I got a call to say I couldn't pick the car up as I've failed a credit check??? That it was a new company policy to do a credit check. I haven't got bad credit, but I was advised to ask experian why I might be refused. Not much good the day before my dad's birthday. I didn't have time or extra cash to book another car...I missed my dad's birthday. Worst thing is I can't find anywhere to complain, they make it so difficult. Upsetting to be a loyal customer and get treated like this... and miss an important family occasion because of a stupid company policy.
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