This is the most incompetent and dishonest car hire company I’ve ever dealt with. They accepted my virtual card over the phone, charged it, and then refused to release the car at pickup because their rude, racist staff insisted on seeing a physical card—despite us showing proof through the app! Instead of resolving the issue, the arrogant representative yelled at us and then charged £40 for a “cancellation” that was entirely their fault, before trying to make us rebook at double the price. Avoid this scam of a company at all costs. They’re unprofessional, deceitful, and clearly don’t care about customers. Total nightmare. I wish I could give then negative star ratings.
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