My car needed a new gear box, so I ordered a hire vehicle similar to mine, 7 seater, while I waited for mine to be repaired, I got no notification of car arriving on site for over 3 weeks! No hand over, no documentation signed, nothing, I got to the car, it would not start, it also looked like a banger car, I put that aside, and used it as normal, due to the looks and no information on the car, I did not refuel due to the potential of filling up with the wrong fuel, they charged me just short of £100 for 1/4 of a tank.......I sent emails explaining the poor communication and mis management from their side, but they took the money and told me it's in the terms and agreements, that I did not sign? Regardless of how many times I tell them, I did not sign anything. Clearly this is a failing company and will scam you out of any penny they can, AVOID find another firm to use.
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