Been waiting at Stansted airport "Car Hire Village" at the Europcar desk for almost as long as my flight from Ireland!!Absolutely rubbish service!! Families with children waiting around. Taking about 15 minutes to process each customer and most of us are pre booked and paid.Update: it took NINETY MINUTES to get through and be given my car. When I arrived at the desk, there were two people serving and only about 6 or 7 customers in front of me. There are huge fancy advertising screens, and a tiny little kiosk hidden at the side where you need to enter your details. The big screens just want you to buy things, they don't tell you that you have to check in on the kiosk. This is not obvious, as I had to direct other customers towards it. Considering that I'd pre paid, it's very far from ideal. Once I got served, Shah who served me was helpful. However, what sort of a set up means that you wait so long when it's not even busy, when all you want to do is get a car after a long time traveling?
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