We have used Europcar for many years and their staff in the Maidstone office are very helpful and pleasant to deal with.Unfortunately this time we had to deal with their back office staff in relation to the non-payment of the Dart Charge (my fault). For the payment of £40 all that Europcar did was provide my email address to the DoT; by the time the DoT contacted me the fine had increased to £107.In my opinion, as a minimum, Europcar should have contacted me at the same time as the DoT, providing me with the PCN to enable me to pay the fine immediately.In my dealings with them, I found their Customer Service unhelpful and defensive, apparently more interested in trying to defend an inadequate process than in recognising deficiencies in customer service.
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