On arrival, we were told that the car we had reserved was not available and we would need to upgrade to get an equivalent. To be offered a car for €80 a day on top of the money we had already spent was insulting. The courier then proceeded to run through all the insurance options recommending another €480 to be spent which was more than the booking itself. Why is insurance not included in the hire cost? We were then told that the car had no scratches or dents on it. However, on inspection in the daylight the next day there were four significant scratches and marks on the car which I then had to phone to report, why had this not been picked up already? The whole experience has put me off hiring a car again in Europe again and I will be warning others of how poor the experience with Europcar was.
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