Booked a car from the stevenage depot to be picked up on 26th August (bank holiday monday). Had email confirmation that the car would be ready. Turned up at the agreed time and the depot was closed. Spent a few hours on the phone to customer services. Got cut off 4 times. the out of hours number I was given went straight to voicemail and I was not called back when I left a message. Customer services kept telling me I needed to go Luton if I wanted a car but they wouldnt sort a car out for me. I had to drive there to arrange it if I wanted one which wasnt possible. I had to cancel my business trip because of this.A week later I was then charged a no show fee of £102!! I have now got all my money back including the no show fee but the company did not care at all. No apology, no offer of any compensation. Nothing. Really appalling customer service. I will never use them again.
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