Rented a car online. Picked it up at Edinburgh airport. The young man at the pick-up desk was polite. He offered full insurance, but I refused because I had insurance from the bank that issued my card. However, he insisted on buying Road Assistance Express. I agreed. It cost me 104,76 pounds( 9,17 per/day). Three hours later, on a very narrow road, we hit a rock with the left front wheel. The tire was punctured and flat. Of course, there was no spare wheel - a big hello to Mercedes-Benz with its B200! I called 0800 0280999, which was listed where I was looking for a spare wheel. It turned out this was impossible from my US phone! As it turned out later, the company's website listed a different number for non-UK phones - 0116 247 3228. However, this number was not listed in the agreement or anywhere in the car. This is simply outrageous! In the end, I got through. Explained the situation. It took almost a one hour(!) - endless waits on hold, interruptions, stupid offers to rate their work.... finally I was told that help was on its way. This was around 4:00 PM 17 September. NO ONE CAME OR EVEN CALLED before sunset at 7:20PM! I had to find a mobile tire repair shop and resolve the issues for 230 pounds. I am writing this the next day at noon. No one has called yet. This is a real EXPRESS service from EuropCar
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.